CLOVERDALE ENGINEERING Session Policies
Ready for your session.
Booking
Appointments are online. Times are shown in your selected timezone, and payment is taken through Stripe before the appointment is confirmed. Book at least 12 hours ahead. A 15-minute buffer separates sessions.
Send your material straight away
After booking, use the dedicated upload link in your confirmation. For Ableton projects, use Collect All and Save, freeze tracks using third-party plugins, and ZIP the complete project folder. For VCV Rack, include the patch and any files needed to open it. For Track Feedback, submit a listening link that Alex can access.
Google Drive or Dropbox links are accepted as a fallback. A submitted project link is not confirmation that the files have been received. Keep sharing permissions open and check your session page for receipt.
Reminders and deadline
You’ll receive email reminders 24 hours and one hour before the session. The 24-hour reminder only applies when you booked far enough ahead. If your material is missing six hours before the session, we’ll ask you to send it.
Material is due 30 minutes before the session. Uploads stay open after that deadline; late submissions are marked late. The appointment stays booked, and Alex is notified if material is still missing.
Cancellation and rescheduling
Plans change. With at least 24 hours’ notice before your session starts, you can reschedule at no extra charge or cancel for a full refund, including any tax paid.
Cancellations with less than 24 hours’ notice are non-refundable. Late rescheduling requests and exceptional circumstances are considered case by case and depend on availability. If something unexpected happens, get in touch as soon as you can.
Bookings made less than 24 hours before the session follow the same cancellation policy.
Use your private session link or email support@cloverdaleengineering.com to request a change or cancellation. Notice is measured from when your request is received to the scheduled start time, using the timezone shown in your booking confirmation.
Late arrivals and no-shows
If you arrive late, we’ll make the most of the remaining time. Your session still ends at its scheduled time. Missed sessions are non-refundable.
If Alex needs to cancel
If I need to cancel or cannot deliver your session, you can choose a new time at no extra charge or receive a full refund, including any tax paid.
Refunds
Eligible refunds are processed manually through Stripe to your original payment method. Cancelling an appointment does not automatically issue a refund; email support@cloverdaleengineering.com so I can arrange it. The time it takes for the refund to appear depends on your bank or payment provider.
Completed sessions are not eligible for change-of-mind refunds. If there was a problem with your session, please contact me so we can work through it.
These policies do not limit any rights you have under applicable consumer law.
Existing appointments
If you booked through Acuity, use your original confirmation to manage that appointment. The terms provided when you booked still apply. Existing appointments remain there until completed.
Project retention
Incoming files are retained for 90 days after the session. Ask Alex if you want an individual project preserved. Post-session delivery is arranged directly with you.